Policies

Catering Booking & Cancellation Policy

At Stacked & Saucy, every order is thoughtfully prepared to deliver a memorable, high-quality catering experience. To ensure the best service for all clients, we’ve outlined the following booking and cancellation policies.

 

Booking & Deposit

A 50% non-refundable deposit is required to secure your event date. Your booking is not confirmed until the deposit has been received.

 

Final Payment

The remaining balance is due 7 days prior to your event date.

 

Cancellations & Refunds

    •    14 or more days before your order/event: Any payments made beyond the deposit will be refunded.

    •    7–13 days before your order/event: 50% of the total balance (excluding the deposit) will be refunded.

    •    Less than 7 days before your event: All payments are non-refundable.

 

Because our menu items are made fresh and often customized, cancellations within 7 days of the event do not qualify for a refund.

 

Guest Count & Order Adjustments

Final guest count and menu selections must be confirmed 7 days before your event. After this time, we are unable to accommodate reductions in guest count or order size.

 

Rescheduling

We understand that plans can change. One-time rescheduling is permitted if requested at least 7 days in advance, and your deposit may be applied to a new event date within 60 days, based on availability.

 

Same-Day Cancellations

Cancellations made on the day of the event are non-refundable. If your order has already been prepared, we may offer pickup or delivery where possible.